FAQs

Sustainability & Ethics

Where are my garments produced?

All UK garments are produced in the UK 

Are the dresses sustainably and ethically made?

Yes, all garments are ethically manufactured in London.

Is your packaging sustainable?

Yes, all packaging is sustainable and made from cardboard and paper, including biodegradable packaging.

Delivery

How long will my orders take?

Our standard shipping method is Royal Mail for orders in the UK. These orders will be shipped under Tracked 48 delivery. All standard orders will be with customers within 3-4 working days.

All next day delivery’s will be shipped with DPD at a cost of £5.00. All orders will need to be placed before 1pm. [Monday-Saturday]

If you have made an order from outside of the UK, a fixed shipping fee of £30 will be applied at checkout.

Where is my order?

You can track your order using the tracking number provided in your shipping confirmation email. 

All orders above £300.00 will be shipped the next working day [orders placed before 3pm]

Orders

I haven’t received my tracking/order confirmation email?

Please check your junk email, otherwise please email customercare@gaselleandj.com

Will I have to pay for returns?

All costs associated with the return of garment shall be borne by the purchasers.

Can I cancel or amend my order?

You can email customercare@gaselleandj.com within an hour of your purchase, with amendments, and they will be changed.

Returns

All orders are returnable and refundable within 14 days of ordering date.

For both the UK and international orders, we do not cover the delivery cost of returns.

Get in touch

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